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What is an unauthorized/fraudulent electronic transaction?

Any transaction in the account which was not authorized by the customer is considered as an unauthorized/fraudulent electronic transaction.
 
How to report an unauthorized/fraudulent electronic transaction?
 
You can report the transaction using any of the following options:
 
1. Phone: Contact our Customer Care Centre (24/7) - 1800 425 1809 / 1800 102 9408 / 91 - 484 – 2388555 (For NRIs)
 
2. Email: Send us by email to [email protected]
 
3. Branch: Visit your nearest South Indian Bank Branch
 
 
Customer shall report unauthorized transaction to the Bank in the Customer Dispute Form with details such as Account Number and/ or Card number, date & time of transaction, transaction amount and authorize the Bank to block the debit card/net banking/mobile banking/account(s) to reduce likelihood of additional loss. Customer has to surrender the debit card at the parent branch immediately on reporting unauthorized transactions.
 
Customer will be informed by Email (if Email ID is registered) regarding the unauthorized transaction reported along with intimation to submit necessary documents for investigation
 
Documents to be submitted
 
  • Customer Dispute Form
  • Proof of transaction success/failure
  • Copy of FIR
 
 
The complaint will be auto closed after 90 days in case of non submission of relevant documents.