1. Please mark your level of Satisfaction with regard to the following while dealing with South Indian Bank branches and its Products.
Name:	Account No:	Email Id:	Mob:
Residential Status :	Resident IndiaNon Resident Indian (NRI)
Sex :	MaleFemale
Marital Status:	MarriedSingle
Age Group:	18-2829-3839 & above
Occupation :	Business MenSelf employed/ProfessionalsSalaried
Education:	PG/ProfessionalGraduateOthers

Are you aware of the following banking facilities?	not yet heard about	heard, but don’t know exactly	Aware of /planning to use this facility	Currently using this facility with SIB	Currently using this facility with other banks	Comments
Online banking facility
Mobile Banking (SMS Alerts)
M Commerce (Payments using mobile)
Global ATM card
Shopping using Debit Card
E-statement to your inbox
PIS (Portfolio Investment Scheme) for NRIs for share trading
Information through our website

2. Satisfaction Level
Please mark your level of Satisfaction with regard to our following product/ services

How do you feel about our services?	Poor	Average	Above Average	Good	Excellent
Online banking facility
Mobile Banking (SMS Alerts)
Global ATM card

3. Perception of non users towards banking technology products
Do you really interested to learn and start using our following services?

Are you interested to know about following?	Yes I like to learn about it and to use it	I am Interested to learn	Not much Interested	Not at all interested in technology based banking services	Comments
M Commerce (Payments using mobile)
Shopping using Debit Card
E-statement to your Inbox

4. What is the main reason that you typically visit your bank branch (please choose the single most important reason) ?
to make a deposit
to apply for loans
to get advice for investment options
to inquire about a balance
to withdraw cash
others if any, please write here

5. Level of awareness about various facilities available in our online banking, like fund transfer, online payments, ticket booking etc.

Are you aware of the following i-banking facilities?	not yet heard about	heard, but don’t know exactly	Aware of /planning to use this facility	Currently using this facility with SIB	Currently using this facility with other banks	Comments
Account statement facility
Fund transfer to other SIB accounts
Fund transfer to other Banks (NEFT)
Online shopping / purchases
Rail, Flight, Bus Ticket Booking
Insurance & Mutual funds
Utility bill payments (Telephone, Insurance, Credit Card payments etc
ASBA for IPO/FPO/Right Issues etc
Buying & Selling Shares : SiberTrade
Portfolio Investment Scheme for NRI

6. Please mark your level of Satisfaction on Service at branch level, Communications with branches etc

How do you assess the following?	Poor	Average	Above Average	Good	Excellent	Comments
Support from branch staff
Quality of customer service
Promptness in communication (telephonic queries/e mails)
Availability of products meeting all your banking needs

7. How do you assess the following issues while using online facilities?

	Not at all important	Little important	Neutral	Important	Most Important	Comments
Security issues
Cost factor (service charges, AMC etc.)
Difficulty in using the products
Delay of our delivery channels

8. Whether you are interested in getting frequent communication from our bank regarding our latest products, services, promotions & offers, customer education messages etc

Are you interested in getting frequent updates from the bank?	Not interested	Least interested	Neutral	Interested	Very much interested	Comments
Customer educational messages
Information regarding updates in financial sector / Financial news
Guidance to various investment option
Information about new products and services
Communication regarding promotional offers from SIB