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Name
Age
Gender
Phone
Email
Address1
Address2
Branch:
Account Number:
1) What kind of accounts do you hold ?
SB CD Loan Credit card
Personal loans Home loans Vehicle loans Fixed deposits
Others
2) Do you think that the bank caters to all your banking needs ?
3) Does SIB offer competitive interest rates ?
4) Does SIB offer competitive service charges ?
5) Do you use the service of any other banks ?
If Yes, would you please share the reasons ?
6) What do you feel about the overall service quality of our bank ?
7) Where do you feel the bank needs improvement ?
Customer Service Quick response Product range offered
Ambience Others
8) Would you recommend our bank to a friend, relative or an associate ?
If yes, please provide the contact details ?
9) What do you look for in a bank when you decide to start a relationship ?
10) When you think of SIB, what comes to your mind first ?
11) Are you aware of the following products /services being offered by the bank ?
Demat YES NO
RTGS YES NO
FastMoney YES NO
Linking of FD with SBYES NO
NPS YES NO
Inward remittanceYES NO
Internet bankingYES NO
Mobile banking YES No
Debit cum ATM cardsYES NO
At par payable cheques YES NO
12) Your opinion on this survey
Please Enter The Code Shown:


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