HomeDisclosuresBank’s Policy Documents

In addition to the Code of commitment to the customers, bank has put in place the following policies:

1) Policy on Collection of Cheques/Instruments [Download]
2) Policy on Dealings with Dishonor of Cheques/Instruments [Download]
3) Compensation Policy      [Download]
4) Policy for Grievance Redressal in Banks      [Download]
5) Policy on collection of Dues and Repossession of Security         [Download]
6) KYC Standards and AML Policy   [Download]
7) Policy on Bank Deposits   [Download]
8) Death Claim Manual   [Download]
9) Customer Education Policy [Download]
10) Customer Right Policy [Download]
11) Financial Literacy Centre (Individual Counselor) Policy [Download]
12) Policy on Customer Protection [Download]