HomeDisclosuresBank’s Policy Documents

In addition to the Code of commitment to the customers, bank has put in place the following policies:

1) Policy on Dealing with Collection / Dishonour of Cheques / Instruments [Download]
2) Compensation Policy      [Download]
3) Policy for Grievance Redressal in Banks      [Download]
4) Policy on collection of Dues and Repossession of Security         [Download]
5) KYC Standards and AML Policy   [Download]
6) Policy on Bank Deposits   [Download]
7) Death Claim Manual   [Download]
8) Customer Education Policy [Download]
9) Policy on Customer Rights & Accessibility to Persons with Disability [Download]
10) Financial Literacy Centre (Individual Counselor) Policy [Download]
11) Policy on Customer Protection [Download]