HomeDisclosuresBanking Ombudsman Scheme, 2006

The revised Banking Ombudsman Scheme came into effect from 1st January 2006. The customers can now make complaints on areas like credit card, deficiencies in providing promised services (even by Banks’ sales agents), levying service charges without prior notice to the customer and non adherence to the Fair Practice Code adopted by the Bank.

The customers can also make complaints about non-payment or any inordinate delay in payment or collection of cheques towards bills or remittance by Bank and also non-acceptance of small denomination notes and coins, or charging of commission for acceptance of small denomination notes and coins.

The complaints can be filed in any form, including online.