HomeContact UsGrievance Registration

Despite our best efforts to serve you better, if you come across any sort of inconvenience utilizing our services, we would like to address the problem at the earliest. Click Here to View/Download the Grievance Redressal Policy adopted by the Bank.

Registration of complaints against the branches

If the complaint is in respect of  a particular branch, please contact the Branch Manager either by phone, e-mail or in person, to get your grievance redressed on the same day at the branch level. (for mail-id, phone number, name of the Branch Manager and Regional Office, please visit the link Quick Access-> Nearest Branch above)

However, if your complaint is not redressed on the same day at the branch level itself, we request you to register your complaint with us. In order to ensure an effective complaint redressal mechanism, the bank has put in place a three tier complaint redressal system.

Stage 1 - Complaint Registration with Regional Head: Customers desirous of registering a complaint against the branch are requested to lodge the complaint with the respective Regional Head.

Click Here to register your complaint Online to the Regional Head.

You may also send your complaints by post to the Regional Head. Click here to locate the Regional Offices and contact details. 

Click Here to download the complaint registration form.

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint . 

Stage 2 – Escalation of Complaint to the Deputy General Manager, Customer Relations Dept. (CRD) at HO: If you are not satisfied with the solution obtained from the Regional Head or did not get any response within 10 working days after lodging the complaint, you may escalate the matter to the Deputy General Manager, Customer Relations Dept. (CRD) for complaint redressal. 

 Important Notice: Before escalating the complaint to the Deputy General Manager,CRD, kindly ensure that you have lodged the complaint with the Regional Head as mentioned in Stage 1 above and the time frame of 10 working days have been expired from the date of complaint registration.

Click Here  to make an online escalation of your complaint to the DGM, CRD.

 You may also escalate your complaints by post to the DGM, CRD.

Contact Details of DGM, CRD: Mr. Ajit C.Jacob, Deputy General Manager, Customer Relations Dept. South Indian Bank Ltd., Head Office, Mission Quarters, Thrissur, Kerala - 680001, Tele : 0487-2420020, Extn: 333  

Click Here to download the complaint escalation form.

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint .

Stage 3 - Escalation of Complaint to Principal Nodal Officer: If you are not satisfied with the solution obtained from DGM, CRD or did not get any response within 10 working days after escalating the complaint to the DGM, CRD at HO, you may further escalate the complaint to the Principal Nodal Officer of the Bank. 

Important Notice: Before escalating the complaint to the Principal Nodal Officer, kindly ensure that you have lodged the complaint with the Regional Head as mentioned in Stage 1. Also ensure that you have escalated the matter to the DGM, CRD at HO in Stage 2 above and the time frame of 10 working days have been expired from the date of complaint escalation to the DGM, CRD. 

 Click Here  to make an online escalation of your complaint to the Principal Nodal Officer.

You may also escalate your complaints by post to the Principal Nodal Officer.

Contact Details of the Principal Nodal Officer : Mr. Raphael T J, Senior General Manager & Chief Information Officer, South Indian Bank Ltd., Head Office, Mission Quarters, Thrissur, Kerala, PIN 680 001.

Click Here to download the complaint escalation form

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint .

If  you experience any inconvience while registering/escalating your complaints online,  please contact  through e-mail  ccc@sib.co.in 

Escalation of Complaint to the Banking Ombudsman: Even after registering / escalating your complaint as above remains unresolved, then you may approach Banking Ombudsman for grievance redressal. For the details of the Banking Ombudsman Scheme including the address of offices of various Banking Ombudsman offices, please Click here

Customers may get in touch with customer care cell at ccc@sib.co.in .

Uniform Template for lodging of complaints relating to ATM transactions

Disclosure of complaints - click here