Level 1: Submitting a complaint for the first time
Reach our customer care by clicking on the link below.
Kindly choose the correct complaint category & provide contact details so that team concerned may reach you at the earliest.
Click here
Level 2: Unsatisfied / Delay in Initial Response
Reach our Nodal Officer, Mr Shine Kappen – Chief Manager, Customer Relations Department. Click on the link below to register your complaint.
Click here
Level 3: Unsatisfied with response from Level 2
Reach our Principal Nodal Officer, Mr Anto George T – Chief General Manager(HR & Operations). Click on the link below to register your complaint.
Click here
In case you are unsatisfied with the resolution provided from the Bank or do not receive any response within 30 days of lodging your grievance with us, you may take up your cause with Banking Ombudsman.
Contact Details
Contact Details
Toll Free Numbers : 1800-425-1809 / 1800-102-9408
Email Id: [email protected]
NRI Help Desk: 91-484-2388555