In addition to the Code of commitment to the customers, bank has put in place the following policies:
| 1) Policy on Dealing with Collection / Dishonour of Cheques / Instruments |
[Download] |
| 2) Compensation Policy |
[Download] |
| 3) Policy for Grievance Redressal in Banks |
[Download] |
| 4) Policy on collection of Dues and Repossession of Security |
[Download] |
| 5) KYC Standards and AML Policy |
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| 6) Policy on Bank Deposits |
[Download] |
| 7) Death Claim Manual |
[Download] |
| 8) Customer Education Policy |
[Download] |
| 9) Policy on Customer Rights & Accessibility to Persons with Disability |
[Download] |
| 10) Financial Literacy Centre (Individual Counselor) Policy |
[Download] |
| 11) Policy on Customer Protection |
[Download] |