As per the RBI guidelines, following stipulations are applicable to ATM transactions in India w.e.f. 1stJuly-2011
The number of free transactions (maximum five per month) permitted through other bank ATMs to Savings Bank Account holders shall be inclusive of all types of transactions i.e. both financial and non-financial. For the customers of other banks, maximum cash withdrawal would be Rs.10,000/- per transaction. Any transactions through ATMs of other banks for more than five times in a month may attract levy of service charges. (Rs.20/- for cash withdrawal & Rs.8/- for other transactions above the free limits). The facility of free transactions at other bank ATMs is available only to the Savings Bank Account holders.
We shall make all efforts to redress your complaints on failed ATM transactions within a maximum period of 7 working days from the date of receipt of your complaint. For any delay in resolving the complaint, bank shall compensate with an amount of Rs. 100/- per day for the delayed period. However, no compensation shall be provided if the claim is lodged after 30 days from the date of failed ATM transaction.