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Despite our best efforts to serve you better, if you come across any sort of inconvenience utilizing our services, we would like to address the problem at the earliest. Click Here to View/Download the Grievance Redressal Policy adopted by the Bank.

Registration of complaints against the branches

If the complaint is in respect of  a particular branch, please contact the Branch Manager either by phone, e-mail or in person, to get your grievance redressed on the same day at the branch level. (for mail-id, phone number, name of the Branch Manager and Regional Office, please visit the link Quick Access-> Nearest Branch above)

However, if your complaint is not redressed on the same day at the branch level itself, we request you to register your complaint with us. In order to ensure an effective complaint redressal mechanism, the bank has put in place a three tier complaint redressal system.

Stage 1 - Complaint Registration with Regional Head: Customers desirous of registering a complaint against the branch are requested to lodge the complaint with the respective Regional Head.

Click Here to register your complaint Online to the Regional Head.

You may also send your complaints by post to the Regional Head. Click here to locate the Regional Offices and contact details. 

Click Here to download the complaint registration form.

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint . 

Stage 2 – Escalation of Complaint to the Nodal Officer at HO: If you are not satisfied with the solution got from the Regional Head or did not get any response within 10 working days after lodging the complaint, you may escalate the matter to the Nodal Officer for complaint redressal. 

 Important Notice: Before escalating the complaint to the Nodal Officer, kindly ensure that you have lodged the complaint with the Regional Head as mentioned in Stage 1 above and the time frame of 10 working days have been expired from the date of complaint registration.

Click Here  to make an online escalation of your complaint to the Nodal Officer.

 You may also escalate your complaints by post to the Nodal Officer.

Contact Details of Nodal Officer: Mr Joseph George Kavalam, Chief General Manager (Admin),  South Indian Bank Ltd., Head Office, Mission Quarters, Thrissur, Kerala, PIN 680 001. 

Click Here to download the complaint escalation form.

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint .

Stage 3 - Escalation of Complaint to the Executive Director: If you are not satisfied with the solution got from Nodal Officer or did not get any response within 10 working days after escalating the complaint to the Nodal Officer at HO, you may further escalate the complaint to the Executive Director at HO. 

Important Notice: Before escalating the complaint to the Executive Director, kindly ensure that you have lodged the complaint with the Regional Head as mentioned in Stage 1. Also ensure that you have escalated the matter to the Nodal Officer as mentioned in Stage 2 above and the time frame of 10 working days have been expired from the date of complaint escalation to the Nodal Officer. 

 Click Here  to make an online escalation of your complaint to the Executive Director.

You may also escalate your complaints by post to the Executive Director.

Contact Details of Executive Director: Mr. Abraham Thariyan, Executive Director, South Indian Bank Ltd., Head Office, Mission Quarters, Thrissur, Kerala, PIN 680 001.

Click Here to download the complaint escalation form

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint .

If  you experience any inconvience while registering/escalating your complaints online,  please contact  through e-mail  ccc@sib.co.in 

Escalation of Complaint to the Banking Ombudsman: Even after registering / escalating your complaint as above remains unresolved, then you may approach Banking Ombudsman for grievance redressal. For the details of the Banking Ombudsman Scheme including the address of offices of various Banking Ombudsman offices, please Click here

 

 

Customers may contact the following Customer Care section set up at the various HO Departments and Regional Offices to lodge their complaints.

Uniform Template for lodging of complaints relating to ATM transactions

ho2006customercare@sib.co.in Mr.Jimmy Mathew ,Company Secretary, Compliance Officer for Investor / Share Holder Complaints 

 ho2003customercare@sib.co.in

 HO Planning & Development Dept.

 ho2013customercare@sib.co.in

 HO Marketing Dept.

 ho2009customercare@sib.co.in

 HO Credit Dept
 ro1001customercare@sib.co.in  RO Mumbai
 ro1002customercare@sib.co.in  RO Coimbatore

 ro1003customercare@sib.co.in

 RO Ernakulam

 ro1004customercare@sib.co.in 

 RO Kozhikode
 ro1005customercare@sib.co.in  RO Chennai

 ro1006customercare@sib.co.in

 RO Thrissur

 ro1007customercare@sib.co.in 

 RO Thiruvananthapuram

 ro1008customercare@sib.co.in

 RO Delhi

 ro1009customercare@sib.co.in

 RO Kottayam

 ro1010customercare@sib.co.in 

 RO Bangalore

 ro1011customercare@sib.co.in

 RO Palakkad

 ro1012customercare@sib.co.in

 RO Thiruvalla

 ro1013customercare@sib.co.in

 RO Kolkata

 ro1014customercare@sib.co.in 

 RO Hyderabad

 ro1015customercare@sib.co.in

 RO Madurai

ro1016customercare@sib.co.in

 RO Kannur

ro1017customercare@sib.co.in

 RO IRINJALAKUDA
ro1018customercare@sib.co.in  RO AHMEDABAD

ro1019customercare@sib.co.in

 RO MUVATTUPUZHA

Suspected Fraud Risk Reporting

fmcell@sib.co.in                

Ph:0487-2421297     

 HO INSPECTION AND VIGILANCE DEPARTMENT

 
Disclosure of complaints - click here