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Despite our best efforts to serve you better, if you come across any sort of inconvenience utilizing our services, we would like to address the problem at the earliest. Click Here to View/Download the Grievance Redressal Policy adopted by the Bank.

Registration of complaints against the branches

If the complaint is in respect of  a particular branch, please contact the Branch Manager either by phone, e-mail or in person, to get your grievance redressed on the same day at the branch level. (for mail-id, phone number, name of the Branch Manager and Regional Office, please visit the link Quick Access-> Nearest Branch above)

However, if your complaint is not redressed on the same day at the branch level itself, we request you to register your complaint with us. In order to ensure an effective complaint redressal mechanism, the bank has put in place a three tier complaint redressal system.

Stage 1 - Complaint Registration with Regional Head: Customers desirous of registering a complaint against the branch are requested to lodge the complaint with the respective Regional Head.

Click Here to register your complaint Online to the Regional Head.

You may also send your complaints by post to the Regional Head. Click here to locate the Regional Offices and contact details. 

Click Here to download the complaint registration form.

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint . 

Stage 2 – Escalation of Complaint to the Nodal Officer at HO: If you are not satisfied with the solution got from the Regional Head or did not get any response within 10 working days after lodging the complaint, you may escalate the matter to the Nodal Officer for complaint redressal. 

 Important Notice: Before escalating the complaint to the Nodal Officer, kindly ensure that you have lodged the complaint with the Regional Head as mentioned in Stage 1 above and the time frame of 10 working days have been expired from the date of complaint registration.

Click Here  to make an online escalation of your complaint to the Nodal Officer.

 You may also escalate your complaints by post to the Nodal Officer.

Contact Details of Nodal Officer: Mr. V.L Paul, GM, Administration, South Indian Bank Ltd., Head Office, Mission Quarters, Thrissur, Kerala - 680001, Tele : 0487-2420020, Extn: 304  

Click Here to download the complaint escalation form.

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint .

Stage 3 - Escalation of Complaint to Senior Vice President (Operations): If you are not satisfied with the solution got from Nodal Officer or did not get any response within 10 working days after escalating the complaint to the Nodal Officer at HO, you may further escalate the complaint to Senior Vice President (Operations) at HO. 

Important Notice: Before escalating the complaint to Senior Vice President (Operations), kindly ensure that you have lodged the complaint with the Regional Head as mentioned in Stage 1. Also ensure that you have escalated the matter to the Nodal Officer as mentioned in Stage 2 above and the time frame of 10 working days have been expired from the date of complaint escalation to the Nodal Officer. 

 Click Here  to make an online escalation of your complaint to Senior Vice President (Operations) .

You may also escalate your complaints by post to Senior Vice President (Operations).

Contact Details of Senior Vice President (Operations): Mr. Varughese A.G, ,Senior Vice President (Operations), South Indian Bank Ltd., Head Office, Mission Quarters, Thrissur, Kerala, PIN 680 001.

Click Here to download the complaint escalation form

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint .

If  you experience any inconvience while registering/escalating your complaints online,  please contact  through e-mail  [email protected] 

Escalation of Complaint to the Banking Ombudsman: Even after registering / escalating your complaint as above remains unresolved, then you may approach Banking Ombudsman for grievance redressal. For the details of the Banking Ombudsman Scheme including the address of offices of various Banking Ombudsman offices, please Click here

Customers may contact the following Customer Care section set up at the various HO Departments and Regional Offices to lodge their complaints.

Uniform Template for lodging of complaints relating to ATM transactions

[email protected]  South Indian Bank

[email protected]

 HO Planning & Development Dept.
[email protected]  Mr.Jimmy Mathew ,Company Secretary, Compliance  Officer for Investor / Share Holder Complaints

[email protected]

 HO Credit Dept
[email protected]  HO Marketing Dept.
[email protected]  RO Mumbai
[email protected]  RO Coimbatore

[email protected]

 RO Ernakulam

[email protected] 

 RO Kozhikode
[email protected]  RO Chennai

[email protected]

 RO Thrissur

[email protected] 

 RO Thiruvananthapuram

[email protected]

 RO Delhi

[email protected]

 RO Kottayam

[email protected] 

 RO Bangalore

[email protected]

 RO Palakkad

[email protected]

 RO Thiruvalla

[email protected]

 RO Kolkata

[email protected] 

 RO Hyderabad

[email protected]

 RO Madurai

[email protected]

 RO Kannur

[email protected]

 RO Irinjalakuda
[email protected]  RO Ahmedabad

[email protected]

 RO Muvattupuzha

[email protected]  RO Pune

Suspected Fraud Risk Reporting

Email ID Phone Number Department
[email protected] 0487-2421297 HO INSPECTION AND VIGILANCE


Disclosure of complaints - click here