NRI Banking  Value Added Services Internet Banking


SIBERNET login New User registration New User activation

INTERNET BANKING (SIBerNet)

 
'SIBerNet' is the Internet Banking Service of South Indian Bank, which allows our customers to avail the bank’s services through internet. 
  • It allows conducting Banking Operations from House, Office or even during travel. 'SIBerNet' service is available 24 hours & 365 days a year.
  • It helps customers access their account from anywhere in the world using Internet. Customers can use SIBerNet to transfer funds from his/her account to accounts within South Indian bank and to other bank accounts.
  • It can also be used for bill payments, insurance payments, credit card payments, mutual fund payments, e-commerce etc. Complete details of accounts (SB, Deposit, Loan, etc) can be obtained through this facility. 
Services Offered
 
Inquiries  
  • Get complete details of all your accounts (SB/Deposit/Loan …)
  • View mini statement
  • Print/Save the pass-sheet of any of your Operative accounts for any period.
  • Cheque Status Inquiry
  • Clearing Instruments Inquiry
  • Lien Inquiry
  • Nominee Inquiry
  • Interest Details of Deposit Accounts
  • Print Pass-sheet of any loan account for any period.
  • View Flexi Fixed Deposit linkage 
Funds Transfer 
  • Fund transfer between your own operative accounts.
  • Fund transfer to other operative accounts in SIB
  • External fund transfer to other bank branches ( NEFT/RTGS)
  • Online Bill payment/E-commerce transactions
  • Prepaid Mobile/DTH/Data card recharge
  • Fund transfer to SIB Loan account
  • Fund transfer to Recurring Deposit
  • Set Standing Instruction
  • Tax Payment 
Requests 
  • Cheque book / DD request
  • Deposit Opening online.
  • Stop cheque payment
  • Simulate pre-closure of your deposit/loan account.
  • Mobile banking registration.
  • AADHAR number linking
  • Block debit card online
  • Change two factor authentication mode.
  • Transaction limit inquiry
  • Fund transfer Limit personalisation
  • Apply for IPO (ASBA)
  • Change User ID 
Message Centre 
  • Send secured instructions to your Relationship Manager.
  • Receive immediate reply from Relationship Manager. 
Alerts 
  • Receive important account related Alerts from the system.
  • Deposit maturing soon, loan repayment alert, minimum balance alert…
  • Receive important account related Alerts from the system.
  • Fraud risk management alerts. 
Customize  
  • Give different nick-names to your accounts for easy identification. Change the amount & date format as per your choice. Change password option is also available. 
Modelling  
  • The customer can make investment/credit decisions based on deposit/loan modelling tools 
Security Features  
  • Second factor authentication for high value transactions.
  • The software is from Infosys , a leading Indian Software house.
  • Digital Certificate from Verisign , a global pioneer in e-security ensuring 128-bit encryption.
  • We have complied with Global Standards while implementing the various layers of security features such as Firewalls & Anti-Virus 
Higher transaction limit: Retail customers have a facility to increase their daily fund transfer limit on request basis. By default Retail customers have default fund transfer limit as follows 

Transaction Type
Daily Default Limit - Retail Customers
Self-Fund Transfer ( Own accounts)
             Rs. 5 Lakhs
Third Party Fund Transfer
( Within SIB, including TAX payment)
             Rs. 5 Lakhs
External Fund Transfer
 (NEFT, RTGS and bill payment/E-commerce)
             Rs. 5 Lakhs
IMPS Fund Transfer
NA

Personalise Daily fund transfer limit:
 
This facility enables you to reduce your internet banking daily fund transfer limit via online and also to increase the personalized(reduced) limit to bank approved daily fund transfer limit. To update your fund transfer limit, go to ‘Personalize Limits’ under ‘Other services’. Reduced limit is always fixed for a limited period, ie., within a date range . You can restore your bank approved fund transfer limit by pre-closing the personalized(reduced) limit at any point of time and after pre-closure, bank approved fund transfer limit will be applicable from next day onwards.
 
Online Bill Payments / Shopping Mall:
 
This facility enables the customers to make payment for almost all goods/services through Internet Banking on-line real time in a secured way. The major  types of services, for which the payment can be made, are the following: 

Service Category
List of Merchants / Service Providers
Mobile Bill Payments
BSNL Cellone / Airtel / Idea / Reliance / Vodafone etc.
Insurance Premium Payments
LIC / MetLife / TATA AIG / Birla Sun Life / Kotak Mahindra / Prudential ICICI etc.
Credit Card Payments
SBI Card / CitiBank Card / Barclay’s Card, etc.
Loan Repayment
HDFC / CITIBANK
Donations / Charity
CRY / UNICEF
Religious Offerings
Guruvayur Temple / Sidhivinayaka Temple
Educational Institutions
IIM Bangalore
Tours & Travels
Travelguru / Akbar Travels / Make My Trip / Yatra.com
Online Shopping
Flipkart, Snapdeal, Amazon, E-bay, Bookmyshow, Shopclues, Makemytrip, Jabong, Myntra, Home Shop18 , Sri Jagdamba Pearls Dealer/ Storeguru, etc…

How to avail SIBerNet - Retail Customers
 
C R A Y O N S - Create Your Own SIBerNet ID (Online SIBerNet User ID creation and activation) is a facility offered to our Retail/Personal (including proprietary concerns) customers to enroll for Internet Banking facility online. All Retail/Personal customers including proprietary concerns having a valid ATM card, Mobile number and E-mail ID registered with us can avail this facility.
 
To enroll for C R A Y O N S Customer has to visit our website and enter basic details such as Account number, registered mobile number and E-mail ID. After validating Basic details online, an OTP( One Time Password) will be sent to customer's registered mobile number. Up on confirmation of the OTP, SIBerNet User ID will be generated and sent to customer's registered E-mail ID within 48 hours. On receipt of User ID customer can generate SIBerNet passwords online using his ATM card credentials with the 'New user activation' option provided in the login page of SIBerNet. Click Here for New User registration through CRAYONS
 
Conditions for creating Online Internet Banking User ID:
  
You can create your Online SIB Internet Banking User ID, provided the following conditions are fulfilled :-
 
  • Account should be in Active status (SB/CD/OD/CCOL/NRE/NRO)
  • There should NOT be an existing SIB Internet Banking facility in your account
  • This facility is applicable only for Retail customers (Including Proprietary concerns) having a valid ATM card. Corporate customers can apply for Internet Banking through the branch.
  • Jointly operated accounts can avail Internet Banking facility through Branch.
  • Your Mobile Number and Email ID should be registered with your Account 
Also customers can register for SIBerNet at the time of opening the account or at any later point by submitting the application form at the branch .Registered Customers will be provided with a User ID, a login password and a transaction password. The user ID and passwords will be sent to the customer in a single PIN Mailer along with an acknowledgement slip which has to be filled and sent back to the branch.
 
For using SIBerNet, customers have to login to SIBerNet from our website www.southindianbank.com . click on “Login(Existing User)” from the home page of our website. Click on the link “Continue to login”. The customer will be directed to the login page where the user ID and sign on password have to be entered. While logging in for the first time, customer will have to change both the sign on and transaction passwords. Once logged in, the home page will be displayed and the customer can access the different menu options.
 
2FA (second factor authentication) for enhanced SIBerNet security
 
2FA enables the users to make their online transactions in the most secured way. It is a security process in which the system will prompt the user to enter a dynamically generated one time password-OTP (Which could either be sent as SMS to the registered mobile number of the customer or it can be self-generated by the customer through an application downloaded to customer’s mobile handset). This is a globally followed practice which ensures maximum security to internet banking transactions.
 
OTP is mandatory for financial transactions such as Third party fund transfer/ NEFT and RTGS transfers above Rs. 2,000/- or if daily Third party fund transfer exceeds Rs. 10,000/- or if daily External fund transfer exceeds Rs. 5,000/-. Apart from this OTP is mandatory for all  online bill payments/ E-commerce transactions. This One Time Password (OTP) shall be sent to users registered mobile number which needs to be entered to complete the transaction. In addition to financial transactions, OTP is mandatory while adding new payee/beneficiary and personalizing transaction limit (for retail customers only).
 
Customers who are facing any issues in receiving OTPO, can make use the following options to receive OTP
 
  •  Missed call E-mail OTP: Missed call E-Mail OTP service is a new facility implemented for getting Internet Banking One Time password in customers registered E-mail ID. In case of delay in receiving SMS OTP, SIBerNet customer can receive One Time Password (OTP) to their registered E-Mail ID by giving a missed call from their registered mobile number to a designated number 9223 815 816 of the Bank. In such case OTP will be sent to customers registered E-mail ID.
  • Snorkel 2FA Application: Self generated OTP ( One Time Password) through an application pre-installed in customers mobile handset. Snorkel registration procedure is as follows: 
  1. Retail Customer can give request for Snorkel 2FA application based OTP through Net Banking or through branch and SIBerNet corporate Customer can give the request for the same through branch.
  2. E-mail alert will be sent to the customer from I-Banking cell after enabling Snorkel facility. Once the mail is received, customer can download the application (from respective App stores) in the mobile phone.
  3. Now Customer have to login to internet banking and click Register now button (snorkel registration alert message will displayed as a pop-up) and agree the Terms & Conditions to start the registration process.
  4. By default Registration token will be sent to customer's registered mobile number as SMS. If registration token is not received via SMS, customers can receive the same registration token as voice call to his / her registered mobile number by clicking on the button " Click here to receive OTP via Voice call" provided in the internet banking snorkel registration page.
  5. Enter the Registration token received and click register button in the mobile application to complete the registration process. 
  • Advantages of Snorkel 2FA Application 
    • Snorkel application is free of cost.
    • Snorkel can be issued to all retail and corporate customers
    • GPRS/Wi-Fi connectivity in mobile required only at the time of snorkel registration.
    • Available in IOS, Android, Windows phone and Blackberry platforms

 

IRCTC Ticket Booking
 
South Indian Bank has entered into direct tie up with IRCTC for railway ticket booking facility through Internet banking. You can now book your train tickets online and pay using SIB Internet Banking Facility.
 
 
 
Step by step process to Book tickets online and pay through SIBerNet
 
1.      All SIB internet banking customers can use this facility. For booking tickets, please visit www.irctc.co.in (for railway tickets). Select your journey date and other details 
2.      On payment option, select South Indian Bank for making the payment.  
3.      You will be redirected to a secured login page of South Indian Bank. After logging on to the site, the payment amount, and payee details will be displayed.  
4.      On paying on to the site, the payment amount, and payee details will be displayed.
5.      You will be required to confirm the transaction by entering transaction password and One Time Password (OTP). On successful authentication, your Bank Account will be immediately debited and payment confirmation number will be provided.  
6.      Within some time you will receive an online confirmation from IRCTC website. Tickets are booked immediately and PNR number is provided online at Partner's website. 
 
 Enjoy fast, easy and safe railway ticket booking through SIB Internet Banking (SIBerNet)
 
KSEB( Kerala State Electricity Board) Online Bill Payment ( Direct Tie-up)
 
South Indian Bank have a direct tie-up with KSEB (Kerala State Electricity Board) to pay electricity bills online through Net Banking. There is no additional charge (Payment gateway charges) required to pay KSEB bills online.
 
 
The Step by step procedure for making KSEB online bill payment is as follows:
 
1.      Navigate to KSEB Online bill payment page
2.      Enter your bill details like electrical section, consumer number and bill number. (Email ID or mobile number is compulsory).
3.      Click ‘Proceed to pay bill’.
4.      Select transaction type as Internet Banking and Bank as South Indian Bank and click ‘Show payable amount’
5.      Click on ‘Confirm payment’.
6.      Click on ‘Make payment’.
7.      You will be redirected to SIB internet banking log in page
8.      Enter your user ID and password and click ‘Login’.
9.      Payment details page will be opened where confirmation regarding the same is to be done.
10. Enter the transaction password and OTP ( One Time Password) and click ‘Submit’.
11. You will receive a payment confirmation number and payment successful message.
12. You will be redirected to KSEB website where the transaction details will be shown.
 
Please make sure that you select the transaction type as South Indian Bank Net Banking in order make the bill payment without incurring extra charges.
 
Forgot Net Banking User ID ?
 
Customers who forgot their Net banking User ID can retrieve the same online using this facility.
 
 
Steps to retrieve Net Banking User ID:
 
 
1.      Customer who wishes to retrieve their Forgot/ Deleted Internet Banking User ID shall visit SIB Internet Banking Login page and click the forgot User Id link.
2.       Enter 16 digit Account Number (SB/CD/OD/CC), Registered Mobile Number, Registered Email ID and click 'Continue'
3.      If the entered details are correct, a One Time Password (OTP) will be sent to the registered mobile number. User has to input the OTP to complete the process.
4.      Forgotten User ID will be sent to customer's registered e-mail ID within 2 minutes.
 
Forgot Password ? ( Online Password Reset)
 
In case the customer has forgotten his Login / Transaction password, Customer can create new Login / Transaction password online by providing User ID, Account number, Debit card details and OTP( sent to customers registered mobile number via SMS). To create New password online, navigate to net banking login page and click on “Forgot password”
 
 
Mobile/ DTH/ Data Card recharge facility
All retail customers can recharge their prepaid Mobile/ DTH/ Data Card number through SIBerNet
 
How to do online Mobile / DTH /Data Card recharge through SIBerNet
 
  1. For prepaid Mobile/DTH/Data Card recharge, customer have to login to SIB Net banking and click on Other service >> Recharge Mobile/ DTH/ Data card >> Choose Mobile/ DTH/ Data card recharge option.
 
  1. Enter the recharge details such as Debit account number, Mobile number, Service provider, recharge mode and amount and confirm the transaction with transaction password and OTP    (where ever required).
 
  1. On successful recharge, customer will receive a SMS alert from respective Mobile/ DTH/ Data card service provider.
 
Customer can recharge to a maximum of Rs 10,000/- per day through Net Banking.
 
Important Notice
 
·         Never respond to any popups, emails, SMS or phone call seeking your personal information such as user id, password, mobile number, ATM card number, PIN, Expiry Date etc, however officially looking or appealing it may be. Such communication are sent or created by fraudsters to get your credentials for unauthorized activities.
·         Ensure that your computer is free of malware (Viruses, Trojans etc..) by use of anti-virus, firewall etc.
·         Please contact our Internet Banking Operations Support Cell ([email protected]) for any guidance, Ph : 0484 2384502. Please remember that South Indian Bank Ltd. is Not Liable for any loss arising from your sharing / compromise of your sensitive account related information such as User ID Passwords or PINs with anyone, NOR from their consequent unauthorized. You are required to understand the importance of keeping such details confidential as well be aware of the consequences of their misuse
 
The software is from Infosys , a leading Indian Software house. 
 
South Indian Bank - Internet Banking (SIBerNet) is best accessed using Internet Explorer version 8 & above and latest version of Mozilla Firefox , with a screen resolution 1024 x 768 pixels.