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Mobile Banking

Overview of SIB Mobile Service (SMS)

As a registered user of SIB Mobile Service, you can send Pull Requests and/or receive Push Alerts.

  • Pull Requests- Send simple, standard SMS messages to a published number of the Bank, 91 9840 777222 to get online information on your account/s. You will immediately receive an automatic SMS reply from the Bank.
  • Push Alerts-Receive automatic SMS message from the Bank when certain events occur in your account/s . You can set the preconditions for such events (Alerts) in the first page of the Registration form. Any subsequent change in these preconditions can be informed to your Branch Manager.

TRAI introduced new guidelines for SMS

List of Pull Requests (Standard Requests that can be sent for getting immediate SMS replies)
1. Get the Balance in any of your SB/CA/CC/OD account/s instantaneously.
2. Fetch four transactions along with balance  in any of your SB/CA/CC/OD accounts.
3. Inquire on the Status of a cheque issued by you in any of your SB/CA/CC/OD accounts.
4. Change your mobile banking PIN.
5. Disable your SIB Mobile Service temporarily.
6. Re-Enable your SIB Mobile Service temporarily.
7.Locate Nearest SIB ATMs based on PIN Code.


List of Push Alerts (Pre-Conditions in your account that will automatically send you an SMS message)
Alert-1. Your SB/CA/CC/OD account Balance Falls Below a preferred minimum set by you.
Alert-2 . Your SB/CA/CC/OD account Balance Goes Over a preferred maximum set by you.
Alert-3 . A credit transaction in your SB/CA/CC/OD account crosses the preferred credit limit set by you. (Rs.1000/- and above)
Alert-4. A debit transaction in your SB/CA/CC/OD account crosses the preferred debit limit set by you. (Rs.1000/- and above)
Alert-5. A transaction exactly matching the credit amount set by you is credited to your SB/CA/CC/OD account. (e.g. DD Remittance, Clearing Credit etc)
Alert-6 . A transaction exactly matching the debit amount set by you is debited to your SB/CA/CC/OD account. (e.g. Insurance Premium, Credit Card Payment etc)
Alert-7 . Your Term Deposit accounts is maturing in the next week.
Alert-8 . Your Loan installment is due next week.
Alert-9 . A new cheque book is issued in your account


Set Time Preferences for Receiving Messages
A unique feature in our product allows you to stop receiving any Push Alert messages during odd hours. You may enter your odd hour range in 24 hour format , as "From hh:mm ;To hh:mm ", in the Registration Form. The NRE customers have to convert the same to Indian Standard Time. However, you can send a Pull Request even during this time period.


Eligibility
Any customer (resident/non-resident) who has a SB/CA/CC/OD account (in his individual capacity) in any of our branches is eligible for this service. You can include your joint account also if the mode of operation is "Either or Survivor" or "Former or Survivor". In such cases, all the joint account holders have to sign in the registration form.


Fees
As an introductory offer, SIB Mobile Service is being offered free of charge for the first 6 months.i.e the customer will not be charged for any SMS message that the Bank sends to him/her for the first 6 months. However  Rs.75/- per year (domestic customers) and Rs. 150/- per year (NRI customers) will be charged as AMC after 6 months. For registering change of mobile number, Rs.50/- will be charged.


Changes after Registration
As of now, you can make any change in your SIB Mobile Service (SMS) pre-conditions(events) by sending a simple request to your Branch Manager.

 Format for sending Pull Requests

  • The customer can send simple, standard SMS messages to a published number of the Bank, 919840777222 (International Customers/Indian Customers) or 09840777222 (for Customers in India, whose mobile operators don't support 91 prefix) to get online information on his account/s. He will immediately receive the information as an automatic SMS reply from the Bank.
  • Each request has its own key word as shown in the table below.
  • Please note that the initial PIN number (password) of the customer is the last four digit of his 16 digit primary account number. Once the customer changes the PIN number, then he/she must use the new number as the PIN. It may also be noted that the SMS Pull requests are to be sent only from the Mobile Number registered by the customer for this purpose with his branch.

Format of Complete List of Pull Requests that can be made by the customer

Purpose

SMS To Be Sent And Explanation

1. To Get the Balance in any of his SB/CA/CC/OD account/s instantaneously. BALXXXX where BAL is the Keyword, XXXX is the PIN. The balance in the customer's main account will be sent to him as a reply SMS.In case the customer has more than one account he may type BALXXXX2 or BALXXXX3 , where 2,3 are the order of his other A/cs
2. To fetch the last five transactions in any of his SB/CA/CC/OD accounts. TRNXXXX where TRN is the Keyword, XXXX is the PIN . The last 4 transactions in the customer's main account along with current balance will be sent to him as a reply SMS. In case the customer has more than one account he may type TRNXXXX2 or TRNXXXX3
3. To inquire on the Status of a cheque issued by the customer in any of his SB/CA/CC/OD accounts. CSIXXXX999999 where CSI is the Keyword, XXXX is the PIN and 999999 is the 6 digit cheque number issued in his account..
4. To change his mobile banking PIN. PINXXXXAb12 where PIN is the Keyword, XXXX is the old PIN of the customer and Ab12 is the new preferred PIN chosen by him. PIN number can contain alpha-numeric values and they are also case sensitive.
4. To disable his SIB Mobile Service temporarily. DISXXXX where DIS- is the Keyword, XXXX is the PIN
5. To re-Enable his SIB Mobile Service. 5. To re-Enable his SIB Mobile Service. ENAXXXX where ENA is the Keyword, XXXX is the PIN
7.Locate Nearest SIB ATMs based on Postal PIN Code ATMXXXX999999 (Keyword ATM is not case sensitive, XXXX – 4 digit PIN
(password) of the SMS Banking Customer, 999999 – 6 digit PIN CODE of the area required